BT bill read on phone and Computer

[Mykimbo1290]

Hi I can’t read or see my BT bill on my I phone and my computer. Update my phone and clean my computer. All I see is 3 dots jumping up and down.  Can anyone help please 

[JohnC2]

Hi @Mykimbo1290, welcome to the forum and thanks for posting.

Have you just set up your BTID?
If not were you able to view your bills last month?

Cheers

John

[JohnC2]

Hi @Mykimbo1290, I can see that you posted a few months back about this on this thread: Re: Can't view my online bill - BT Community

Have you updated your login name to your email address? Changing your BT ID username and security details | BT Help
As once this is completed you should be able to view your account ok. 

If you're still having a problem after updating your username please let us know and we'll be happy to help.

Cheers

John