Hi all , sadly out of frustration I find myself seeking answers here.
I recently moved home and contacted BT to let them know of my change of address in good time.
My new property has full fibre to the house , so we were excited to at last have decent reliable fast broadband speeds.
Initially due to the previous home owner still being in contract, there was a delay of 2 weeks until our service could be activated.
Our router arrived early and we plugged it in and waited . To our surprise it worked first time. We had Internet.
Great.
But on the day our service was actually due to begin it all got cancelled.
So no Internet nothing.
After phone calls with BT , we were told that there was no port available at the time of our service beginning, so the order was cancelled.
Very frustrating, we go through the whole process again and re do the order , all due to start in just 4 days.
So to today , 1 day before we expected our service to begin , its cancelled yet again .Seriously? What the hell are you doing BT?
The really really annoying thing about all this is ,BT installed the network on our estate and we can ONLY use them for broadband.
How can this be possible?
So in sheer frustration I am hoping someone here from BT reads this and sorts their **** out.
