Re: BT hub returned

Ftut1989 · ‎13-12-2023

I keep getting emails saying I need to return my BT hub or I will be charged.

I have an email from royamail confirming it has been delivered 26/11/2023.

I obviously do not want to be charged for something I have done at the request of BT.

I don't know if there is something dodgy going on here to get money out of people or they have a back log or returns.

imjolly · ‎13-12-2023

there are many posts like yours

it can take BT 3/4 weeks after receipt to update your records

you can try billing who will be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband

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marco806 · ‎13-12-2023

i had the same issue.....a right pain, phone them, and quote your tracking reference number....they will check it there and then and update the system to show you have returned.