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Ftut1989
Beginner

on ‎13-12-2023 8h55

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Message 1 of 3

BT hub returned

I keep getting emails saying I need to return my BT hub or I will be charged. 

I have an email from royamail confirming it has been delivered 26/11/2023.

IMG-20231213-WA0003.jpg

 

I obviously do not want to be charged for something I have done at the request of BT. 

 

I don't know if there is something dodgy going on here to get money out of people or they have a back log or returns. 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎13-12-2023 10h32

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Message 2 of 3

Re: BT hub returned

there are many posts like yours

it can take BT 3/4 weeks after receipt to update your records

you can try billing who will be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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marco806
Contributor

‎13-12-2023 12h09 - edited ‎13-12-2023 12h09

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Message 3 of 3

Re: BT hub returned

i had the same issue.....a right pain, phone them, and quote your tracking reference number....they will check it there and then and update the system to show you have returned.

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