cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
245 Views
Message 1 of 3

BT hub returned

I keep getting emails saying I need to return my BT hub or I will be charged. 

I have an email from royamail confirming it has been delivered 26/11/2023.

IMG-20231213-WA0003.jpg

I obviously do not want to be charged for something I have done at the request of BT. 

 

I don't know if there is something dodgy going on here to get money out of people or they have a back log or returns. 

Tags (3)
0 Ratings
Reply
2 REPLIES 2
221 Views
Message 2 of 3

Re: BT hub returned

there are many posts like yours

it can take BT 3/4 weeks after receipt to update your records

you can try billing who will be able to help

https://www.bt.com/help/contact-bt/account-and-billing/broadband



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
211 Views
Message 3 of 3

Re: BT hub returned

i had the same issue.....a right pain, phone them, and quote your tracking reference number....they will check it there and then and update the system to show you have returned.

0 Ratings
Reply