BT reward card

[KerryM]

Hi, I signed up to BT last month and was told I would be able to claim an £100 BT rewards voucher once the cooling off period had ended. However, when I log on, it says there are no rewards to claim. How do I go about claiming the voucher please? 

[NeilO]

@KerryM Welcome to the community and thanks for posting, I'm sorry you're having problems claiming the reward card. Do you have more than one account number on your BT ID?

Thanks

Neil

[KerryM]

Hi! Yes I do but I’ve clicked on both and neither are showing up as having any rewards to claim. 

[DanielS]

Hi @KerryM,

Thanks for switching between both accounts and checking for @NeilO.

I'd like to have this looked into for you. I'll send you a private message that you can reply back to me through.

Thank you

DanielS