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Message 1 of 6

Bt sport monthly cancellation

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Hi, 

just looking for some help from the admins/mods please.

I’ve seen this question so many times, and I get there is different accounts you can choose to view and then cancel but sport monthly…. I seem to have 2 accounts, one active one that when clicked on says account closed in red box….

there seems to be nothing for me, I’m worried I will get charged another month. I really don’t understand why when purchasing monthly plans it can’t all be under one account for us? 

hope someone can help,

Thanks In advance!

Luke.

 

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5 REPLIES 5
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Message 2 of 6

Re: Bt sport monthly cancellation

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Hi @Luke2023 

Welcome to the community and thanks for posting.

I'll happily get this looked at for you to sort it out. I've sent you a private message to ask for more details.

Cheers

Stuart

 

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Message 3 of 6

Re: Bt sport monthly cancellation

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Hi Stuart,

Thanks for the speedy reply!

When i get home ill log in and read message and respond👍

Cheers

Luke.

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Message 4 of 6

Re: Bt sport monthly cancellation

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Thank you @Luke2023.

After you message us, one of my team will get in touch within 1-2 working days and do our best to help you.

Thanks
DanielS

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Message 5 of 6

Re: Bt sport monthly cancellation

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Hi @Luke2023, thanks for getting in touch. On checking further I couldn't find a Sport Monthly Pass account that was set up. You also could find no record of a charge on your statements for the service. 

You'll keep an eye on your statements to ensure no charge appears when it would be up for renewal and will get back to me if you're charged. If no charges appears we'll take it the account set up never completed.

Cheers

John

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Message 6 of 6

Re: Bt sport monthly cancellation

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Thanks John for the private messages 👍

as you say I’ll keep an eye out and get back if something happens.

all the best,

luke.

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