Cancelled order link to return kit gives fatal error

[Welshboyo]

Need some help with return BT router kit back.

When i go to my account i can see cancellation request and a link to return equipment but it doesnt work gives me a fatal error and something about client address not authorized.

I think its a conflicting account numbers because a can see an very old account on there..

[DavidM]

Hi @Welshboyo and welcome to our community.

Sorry you're having problems ordering the returns bag. I can help. I've dropped you a message so please send over the details and we'll get this sorted for you.

Cheers

David

[JohnC2 · Accepted solution]

Hi @Welshboyo, thanks for getting in touch. The error was caused by the account closure not completing fully. I've got that completed now and returns packaging will be with you within the next 10 days.

Cheers

John