Cant claim bt reward card

[Kayleigh1]

I have been having trouble claiming my reward card, I've had multiple emails and texts with the link to claim it but it just comes up a blank page when I click the link any one had the same issue know how to fix it? 

[DanielS]

Hi @Kayleigh1,

Thanks for reaching out to us. I am sorry that you aren't able to claim the reward card.

I'll need to look into this and see what's causing it for you. If all else fails, we should be able to claim it for you.

I'll send you a private message with some details that I need to get started.

Thanks
DanielS

[DavidM · Accepted solution]

Hi @Kayleigh1 .

Thanks for sending over the details. I've processed the claim for you today and you'll receive the reward after the cooling off period. Let me know if there are any problems.

Cheers

David