Cant claim bt reward card

[Kayleigh1]

I have been having trouble claiming my reward card, I've had multiple emails and texts with the link to claim it but it just comes up a blank page when I click the link any one had the same issue know how to fix it? 

[DanielS]

Hi @Kayleigh1,

Thanks for reaching out to us. I am sorry that you aren't able to claim the reward card.

I'll need to look into this and see what's causing it for you. If all else fails, we should be able to claim it for you.

I'll send you a private message with some details that I need to get started.

Thanks
DanielS

[DavidM · Accepted solution]

Hi @Kayleigh1 .

Thanks for sending over the details. I've processed the claim for you today and you'll receive the reward after the cooling off period. Let me know if there are any problems.

Cheers

David

[alessaelizabeth2018]

I can't claim my BT reward I click on my link in the email and it don't show up in my bt account how do I do this

[Michael_D]

Hi @alessaelizabeth2018. 

Welcome to the community.

Can you try to click on the link under How to Claim on our BT Reward Cards page, and then login to your My BT account from there to see if you are able to claim that way?

If it is still not giving you an option to claim, please contact our customer service guides who can help you further. 

Michael