Cloud storage

[Olliecutts88]

I am supposed to be getting 1000gb of cloud storage yet it's still set to 200gb and is full, I can't seem to get any help through chat or over the phone, can anyone suggest how I can correct this storage issue? Many thanks 

[NeilO]

Hi @Olliecutts88 I'm sorry about that, I'll send you a private message and the moderation team will be happy to help with your cloud storage allowance.

Thanks

Neil

[Olliecutts88]

Thanks 

[Olliecutts88]

Hi there, I keep getting some concerning messages that tell me "as I'm not a broadband customer anymore my cloud storage will soon be deleted" 

This is very concerning as I have 1tb of videos that I work with every day.

I am a customer and my bills are up to date. 

Could you please advise ?

Many thanks 

[DavidM]

Hi @Olliecutts88 and thanks for posting.

I can appreciate how concerning this is for you. Check your inbox for my message and drop me a reply with the details.

Cheers

David

[RobbieMac]

Hi Oliver,

Thanks for sending over your details.  I tried calling you on the mobile number you provided this morning but I wasn't able to catch up with you.

I am sorry you're seeing that message.  I understand your concern for sure.  I'll arrange to get everything updated from my side to prevent that message appearing and I'll give you another shout over the next few days once it's all sorted out.  We can close all off once you're happy everything is fully resolved.

Thanks,

Robbie

[Olliecutts88]

Hi I'm very sorry I wasn't available to take the call, 

I would appreciate that very much, many thanks !

[Olliecutts88]

Hi I am still seeing the message so I'm a bit concerned, are there any updates at all ? 

Many thanks 

[NeilO]

Hi, @Olliecutts88 I'm sorry I can see @RobbieMac was helping you with this but he is ill at the moment. I've just chased up our BT Cloud team asking them to provide you with an update. I expect they'll be in touch tomorrow.

Thanks

Neil

[Olliecutts88]

No worries thank you very much, hope he gets well soon