Compensation

[kbest58939]

I had no WiFi for over a month last month it was fixed and still now I'm waiting for compensation which was ment to be added to next bill which that was the 19th May and I'm still waiting 

[JohnC2 · Accepted solution]

Hi @kbest58939, sorry you had a fault with your service and are awaiting compensation. 
We would credit you with compensation if the fault was a total loss of service and you should receive this within 30 days of the fault been fixed.

Check out Automatic Compensation | BT Help for more information particularly the section on What if I want to query the compensation amount I've received?

Cheers

John