Complaint

[JulieG1]

Hi - looking for some help/advice - my father died suddenly in March this year. We have been trying since then to sort out his BT account. The line has now been cut off but the bills still keep coming. Every month a late fee is added because the D/D has not been paid - it won't as his lawyer froze his bank account as would be expected - we know there is an amount that will be due to be paid but I refuse to pay all these charges as we have been in touch with BT constantly - we have lists of everyone we have spoken to who have all promised to sort, then another bill comes in and we are now at £621.38!! Really need help on this as it is causing so much stress on top of everything else we are trying to sort. 

thanks in advance

[imjolly]

I have aske a forum mod to help.  they are BT employees and will post here

[JulieG1]

Thank you - we have been going round in circles for months ☹️

[JohnC2]

Hi @JulieG1, sorry that this has happened and caused you additional stress. We'll be happy to look in to this further to get it sorted for you.

I've sent you a Private Message so you can get in touch with the Mod team for help.

Cheers

John

[Puma937]

@JulieG1 - So sorry for your loss.

Have you logged an official complaint?

BT Complaints Code of Practice 

[JulieG1]

Thank you

Have now logged in and doing this thro my own BT account, a moderator has picked it up so hopefully this time we will get a resolution. Everyone we have spoken to has been nice and promised to sort but it just hasn't happened........