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Message 1 of 10

Content partner??

Hello

I have just been sent an email saying that I have have Xbox game pass as an extra. The email says to activate go to  My BT--Content partner.  This is not showing. How do I get it to work please?

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Message 2 of 10

Re: Content partner??

There are numerous like yours if you use search

Have you more than 1 account?

Have you paid first bill?

Try mods suggestion.    https://community.bt.com/t5/Bills-Packages/Re-My-BT-Content-Partner-Section-is-missing/m-p/2321232#M...



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Message 3 of 10

Re: Content partner??

I only have 1 account that I am aware of. I recently upgraded my package as my contract was coming to an end. I have been with Bt fibre for 2 years. When I upgraded I assume I keep the same account. 

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Message 4 of 10

Re: Content partner??

I havent paid a bill at the new price yet as its not due. BT sent me the email to activate the Xbox.

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Message 5 of 10

Re: Content partner??

Have you paid bill since upgrade?

You need to use pc/laptop not mobile app



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Message 6 of 10

Re: Content partner??

I havent paid a bill since upgrade. I am using my PC.

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Message 7 of 10

Re: Content partner??

@Mainman Welcome to the community and thanks for posting, when did your upgrade order complete? 

Thanks

Neil

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Message 8 of 10

Re: Content partner??

I upgraded at the beginning of this week. I received an email from BT yesterday  about the Xbox.

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Message 9 of 10

Re: Content partner??

Thanks, @Mainman I'm sorry, I've seen it take up to three days after the email has been sent for it to become visible in MyBT. Can you give it a couple more days and reach out to me if it's still not there? 

Neil

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Message 10 of 10

Re: Content partner??

Many thanks. I'll leave it a bit longer.

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