Content partner??

[Mainman]

Hello

I have just been sent an email saying that I have have Xbox game pass as an extra. The email says to activate go to  My BT--Content partner.  This is not showing. How do I get it to work please?

[imjolly]

There are numerous like yours if you use search

Have you more than 1 account?

Have you paid first bill?

Try mods suggestion.    https://community.bt.com/t5/Bills-Packages/Re-My-BT-Content-Partner-Section-is-missing/m-p/2321232#M...

[Mainman]

I only have 1 account that I am aware of. I recently upgraded my package as my contract was coming to an end. I have been with Bt fibre for 2 years. When I upgraded I assume I keep the same account. 

[Mainman]

I havent paid a bill at the new price yet as its not due. BT sent me the email to activate the Xbox.

[imjolly]

Have you paid bill since upgrade?

You need to use pc/laptop not mobile app

[Mainman]

I havent paid a bill since upgrade. I am using my PC.

[NeilO]

@Mainman Welcome to the community and thanks for posting, when did your upgrade order complete? 

Thanks

Neil

[Mainman]

I upgraded at the beginning of this week. I received an email from BT yesterday  about the Xbox.

[NeilO]

Thanks, @Mainman I'm sorry, I've seen it take up to three days after the email has been sent for it to become visible in MyBT. Can you give it a couple more days and reach out to me if it's still not there? 

Neil

[Mainman]

Many thanks. I'll leave it a bit longer.