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Zurdo
Contributor
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Message 1 of 3

Contract Renewal

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My contract ends in a few weeks. I’m on Fibre Halo 1 with good speeds around 70 and very few dropouts. The router is a Smart Hub.

Checking My BT shows I could get Fibre Halo 3 (same as old Halo 1) for the same price as I pay now £22.25. I also have My Anytime phone calls at £1.13 month. I pay rental in advance so there’s a £19.99 reduction each month.

I rang retentions 0800 800 030 and spoke to a lovely girl who said all new tel. contracts are switching to digital and it’s all going ahead as FTTP anyway. She offered me Full Fibre 100 with download expected to be 150 at £20 plus £1.13 for anytime calls. I agreed to this and an engineer is due soon. They’ll obviously send a Smart Hub 2 and a new advanced digital phone. Feeling a bit miffed I need FTTP and I'm still baffled why online shows a difference but not worried...life’s too sort!

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NigelB72
Guru
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Message 2 of 3

Re: Contract Renewal

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Eventually most people will be on full fibre. It's a good thing because in future, if you need more bandwidth, they can just turn it up to the maximum available in your area. They'll be no more being constrained by the distance from the cabinet etc .. 

Basically, you're getting a much better connection on a very good price 

JamesBand5
Contributor
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Message 3 of 3

Re: Contract Renewal

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Exactly this.

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