Contract and bt essentials

[Scarletstripes]

When I joined by in December I didn't know by essentials was a thing. I'm now in a 24 month contract. Is it possible to swop down to essentials without any penalties? I just didn't know it existed 🥺

[imjolly · Accepted solution]

if you had used forum search you would have found a very recent similar post

https://community.bt.com/t5/Bills-Packages/Cant-downgrade-to-BT-Essentials/m-p/2214892#M142324

[Scarletstripes]

I did do a forum Search and did not come across this post. Everything I read was explaining what it was and not my specific query. Thanks for your condescending answer. I won't bother asking next time.

[imjolly]

if you open link to other post then @-Richie-  answers your question of whether you can move to home essential even though you are currently in a 24 month contract

you can also go into a EE/BT shop and get help with ordering home essentials

https://www.ispreview.co.uk/index.php/2022/02/bt-make-home-essentials-broadband-plan-available-on-hi...

[-Richie-]

Hello @Scarletstripes  yes you can move to Home Essentials at anytime without penalty.

If you have a Halo package or Complete Wi-Fi you will lose the benefits of that plan and need to return any extra equipment that comes with it  (Complete Wi-Fi discs for example) but the reurns bag will be sent with no cost to yourself.

[-Richie-]

---

@Scarletstripeswrote:

Thanks for your condescending answer. I won't bother asking next time.

---

Don't take any offence because none was intended, It can be hard to show emotion in a text based conversation but @imjolly  is a very active here and a very helpful person, if you have any other questions just post back 🙂

[RobbieMac]

---

@-Richie- wrote:

---

@Scarletstripeswrote:

Thanks for your condescending answer. I won't bother asking next time.

---

Don't take any offence because none was intended, It can be hard to show emotion in a text based conversation but @imjolly  is a very active here and a very helpful person, if you have any other questions just post back 🙂

---

👍

[paulwai1953]

I was recently told that I can leave BT home essentials by giving 30 days notice but I have looked everywhere and can't find this, does anyone else have any idea. 

[imjolly]

this may help

https://www.bt.com/terms/home-essentials