Credit Report

[Jemmacosby]

hello,

On 1st October 2022 I had a default appear on my credit report from BT Consumer for £40.00 from 25th Aug 2020. I do not recall using bt at my current address. I need to resolve and remove this from my report. I rang bt and they could not find me on my address or name. Can someone help me to resolve this?????

[Keith_Beddoe]

@Jemmacosby 

Welcome to this user forum for BT Retail phone and broadband customers.

The first thing you need to do is raise a dispute with either Equifax or Experian, depending on who the debt is with. You can do that at 

• Online at www.equifax.co.uk/ask
• Call 0800 014 2955
• Address – Equifax Ltd
  • Customer Service Centre
  • PO Box 10036
  • Leicester
  • LE3 4FS

or 

• Online at www.experian.co.uk
• Call 0344 481 8000
• Address - Experian Headquarters Talbot House
  • Talbot Street
  • Nottingham
  • N80 1TH

They'll then liaise with BT for you.

[DavidM]

Hi @Jemmacosby and welcome to our community.

I'm sorry you have a problem with your credit report. @Keith_Beddoe is correct. The best way to sort this out would be to raise a case with either Experian or Equifax and they'll contact BT to sort things out.

Cheers

David