Default on credit file

[Chrisc1]

I have recently applied for a mortgage and much to 

my dismay their is a default on my credit history from 2020 for 21.00 pounds

Bt had changed my account and admitted their mistake back then but it’s still on my credit report 

how do I contact someone 

the phone lines are useless 

any help would be appreciated as it’s now affect the purchase of this house and I could lose this 

many thanks 

[DavidM]

Hi @Chrisc1 and thanks for posting.

Sorry you're having problems with your credit history. The first you ned to do is raise a dispute with either Equifax or Experian, depending on who the debt is with.

• Online at www.equifax.co.uk/ask
• Call 0800 014 2955
• Address – Equifax Ltd
  • Customer Service Centre
  • PO Box 10036
  • Leicester
  • LE3 4FS

or 

• Online at www.experian.co.uk
• Call 0344 481 8000
• Address - Experian Headquarters Talbot House
  • Talbot Street
  • Nottingham
  • N80 1TH

They'll then liaise with BT for you.

Cheers

David