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Message 1 of 2

Default on credit file

I have recently applied for a mortgage and much to 

my dismay their is a default on my credit history from 2020 for 21.00 pounds

Bt had changed my account and admitted their mistake back then but it’s still on my credit report 

how do I contact someone 

the phone lines are useless 

any help would be appreciated as it’s now affect the purchase of this house and I could lose this 

many thanks 

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Message 2 of 2

Re: Default on credit file

Hi @Chrisc1 and thanks for posting.

Sorry you're having problems with your credit history. The first you ned to do is raise a dispute with either Equifax or Experian, depending on who the debt is with.

 

  • Online at www.equifax.co.uk/ask
  • Call 0800 014 2955
  • Address – Equifax Ltd
    • Customer Service Centre
    • PO Box 10036
    • Leicester
    • LE3 4FS

or 

  • Online at www.experian.co.uk
  • Call 0344 481 8000
  • Address - Experian Headquarters Talbot House
    • Talbot Street
    • Nottingham
    • N80 1TH

They'll then liaise with BT for you.

Cheers

David 

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