FTTP installation delay woes

[NeilO]

Hi @skhm28 it was quite a challenge but we've eventually got your number transferred to digital voice. Many thanks for your patience and understanding whilst I worked on this for you.

Neil

[skhm28]

Thank you Neil.

It couldn't have been done without your persistent action to get through red tape and process that did not allow for the request to be made in a straight forward way.  I am extremely grateful for your help, both with the FFTH installation, the time you spent getting the installation "closed off" and then the consistent pressure you applied to get my original analogue line ported to DV.

I also appreciate the refunds applied due to delays and lack lack of service, but that was secondary , and the real  reward is getting my old number back, which I have had for over 50 years.

Many thanks again

Steve M