Game Pass Unlink

[SpindlyBear91]

My 6 month Game Pass Free is due to expire on 9/9/23 - I would like to unlink the account in time for this or sooner if needs be. 

@NeilO 

[NeilO]

@SpindlyBear91 If you visit MyBT and opt out of the Game Pass autorenewal it will unlink when the free period has finished.

Thanks

Neil

[SpindlyBear91]

Hi @NeilO 

I have already flicked the switch to Off on the auto renew so I’ll keep an eye on it and get in touch if it doesn’t unlink 

[NeilO]

Hi, @SpindlyBear91 that's all you should need to do but you know where we are if there are any problems.

Thanks

Neil

[SpindlyBear91]

Hi there, today is the day it’s due to expire I flicked the renew switch to off at the start of the month.

Can you confirm that it will end today please? @NeilO 

[DanielS]

Hi @SpindlyBear91,

If it still hasn't cleared by tomorrow, please let us know so we can send you a message and afterwards contact our team that work with Microsoft.

Thank you

DanielS

[SpindlyBear91]

Hi just checked it and it still says managed by BT/EE at the moment. @DanielS @NeilO 

[DavidM]

Hi @SpindlyBear91 and thanks for gettting back.

Hopefully this will sort itself out by tomorrow but just in case I've dropped you a private message so you can get in touch if needed.

Cheers

David

[SpindlyBear91]

Thanks. Received your message and replied @DavidM 

[SpindlyBear91]

@DanielS @DavidM 

I’ve checked it this morning on Microsoft End and it’s still the same, Billed By BT. 

I replied to the DM with the requested details.