GamePass Auto Renew

[Leemunro1987]

I recently switched to BT and set up my free 6 month game pass offer which applied fine with no issues. However, it said to not be charged at the end of the 6 months, to turn off auto renew, so I did, but it then showed my subscription will end on 11th June, and not 11th November which would be the 6 month offer.

I switched auto renew back on and now it says I will be charged on 11th June. Seemingly I have lost 5 of the free months I was supposed to get? 

Can anyone help me get back the 5 months at all? 

[JohnC2]

Hi @Leemunro1987, welcome to the forum and thanks for posting. 

I'm not sure if we can get the remaining 5 months added back on for you but we'll be happy to try. I've sent you a Private Message so you can get in touch with us and we'll get this raised for you. 

Cheers

John

[Leemunro1987 · Accepted solution]

Thanks for your help John,

Just in case anyone else has the same issue:

I turned auto renew back on and overnight the app has updated to show the renewal date in November, reapplying the 6 month offer automatically.

[JohnC2]

Hi @Leemunro1987, that's great news and thanks for posting back to let us know. 

Cheers

John