Gamepass ultimate cancelled but account still being controlled by BT even after cancelling

[Zen10]

I am unable to control my own Microsoft account since BT have not released their control of it.

Now my Gamepass has expired and I cannot renew it, Microsoft cannot help as they say BT must release it.

[JohnC2]

Hi @Zen10, welcome to the forum and thanks for posting.

Sorry your account has not been released after your free period has expired. I've sent you a Private Message so you can get in touch with the Mod team for help getting it released.

Cheers

John

[Zen10]

Thanks I’ve sent a reply via PM

[DavidM · Accepted solution]

Hi @Zen10 and thanks for sending over the details.

I can see the Xbox guys have been in touch and sorted this for you. Post back if you have any other problems.

Happy gaming!!!!!!!

David