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Message 1 of 4

Gamepass ultimate cancelled but account still being controlled by BT even after cancelling

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I am unable to control my own Microsoft account since BT have not released their control of it.

Now my Gamepass has expired and I cannot renew it, Microsoft cannot help as they say BT must release it.

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Message 2 of 4

Re: Gamepass ultimate cancelled but account still being controlled by BT even after cancelling

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Hi @Zen10, welcome to the forum and thanks for posting.

Sorry your account has not been released after your free period has expired. I've sent you a Private Message so you can get in touch with the Mod team for help getting it released.

Cheers

John

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Message 3 of 4

Re: Gamepass ultimate cancelled but account still being controlled by BT even after cancelling

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Thanks I’ve sent a reply via PM

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Message 4 of 4

Re: Gamepass ultimate cancelled but account still being controlled by BT even after cancelling

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Hi @Zen10 and thanks for sending over the details.

I can see the Xbox guys have been in touch and sorted this for you. Post back if you have any other problems.

Happy gaming!!!!!!!

David

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