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Ansmarie1
Beginner

on ‎30-05-2024 20h26

443 Views
Message 1 of 3

How to remove an unwanted EE account from my BT ID and get my former BT ID page back and working

I am no longer able to see the page with my bills and plans anymore

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imjolly
Distinguished Sage
Distinguished Sage

on ‎30-05-2024 20h29

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Message 2 of 3

Re: How to remove an unwanted EE account from my BT ID and get my former BT ID page back and working

Are you a BT customer or have you migrated to EE?  IF the latter you need to post on EE forum https://community.ee.co.uk/



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NeilO
Moderator-Retired

on ‎30-05-2024 21h00

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Message 3 of 3

Re: How to remove an unwanted EE account from my BT ID and get my former BT ID page back and working

Hi @Ansmarie1 you can't have an EE account number on a BT ID.

If you have your services with EE you'll have an new EE ID for the EE website/app.

Thanks

Neil

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