Hi @jackralston,
If you would like our help with this we will look into it for you.
I've sent you a private message that you can reply back to me on. One of my team would then get back in touch with you with a couple of working days, not including Bank Holidays,
Thank you
DanielS
So it has now been resolved with the following addons now added and working correctly:
4K Ultra HD Add On
NOW Boost
Looks like it was a data integrity issue with it being a new build address.