Hello.
I took out a BT Full Fibre 500 package earlier in the year (upgraded from Fibre 2) however the old account was never closed. So essentially for the past 6 months I've had two accounts, both active. The old account with the Fibre 2 package and the new account with Fibre 500, both linked to the same BT ID. We got in contact via phone with BT a couple of weeks ago to explain the situation as we were still paying for the old package. From what we understand the old account will be closed by the end of the month.
In the mean while, as I mentioned above, both accounts are linked to the same BT ID. This means when I log into MyBT, it automatically defaults to the old account view. I can switch between the two accounts via the drop down but ONLY on the 'Bills' and 'Account' pages. It is not possible for me to switch between both accounts via the 'Your Products' page where it just defaults to the old view.
I've seen some people here with similar situations who have been recommended by the Mods to create an entirely new BT ID with an Email address not used before, linking it to the new Account. I went ahead and did exactly that. The good news is that when I now log into MyBT with the new BT ID, it now defaults to the new account view, however it seems like the old account was also ported over as well too as I can still switch between the two via the drop down menu. Difference being that the drop down now appears on all pages and not just 'Bills & 'Accounts'. Not the end of the world, but I expected only the new account to port over.
A few questions. What happens to the old BT ID? When I log into MyBT with the old BT ID, both the old and new accounts are still there despite porting over. I would have assumed that once the account ported over to a new BT ID, it would have removed them from the old BT ID in the process. Is this not the case? If not, then I wouldn't have gone to the trouble of setting up a new BT ID and just stuck with the existing one.
Secondly, both my BT IDs are registered to BT Email addresses and it seems that I can only manage these Email addresses on the old BT Account under 'Your Products'. Apparently I have 'BT Premium Mail'. Does this mean that when my old BT Account is closed at the end of the month, all of my BT Email addresses will be closed along with it?
On my new BT Account on the new BT ID I don't have any such option for managing Email under 'Your Products'.
I would appreciate any assistance. Thanks!
