Nearing end of contract with BT

[efelstead]

Thank you for the comments

[efelstead]

Thanks for the info Les.
A bit out of my understanding i'm afraid

[efelstead]

Hi again

A brief summary as to my efforts to sort out my BT package

When I went to renew -

(1) There were no Broadband upgrades available for me.

       I am on Halo3 so that is what I was offered which I accepted

(2) I had a 700mins call package but that is not now available

     Options were PAYG or UNLIMITED CALLS

     I chose Unlimited calls - This will cost me £12/month which is an increase of approx £4/month

     This is a DV package as I lost my landline some weeks ago

(3) With regard to my TNT/Discovery+ package there was NO MENTION of it on the RENEW page

      so at this time I have no idea what will happen with that

I would like to thank all who replied to my original post

I feel a little less anxious now as I hope my Broadband and calls packages are now renewed

Thank you

Regards

Edward

[efelstead]

Hi Colin

Thank you for the information

Could I please ask for more help

At the moment I have the following BT Services -

BT Broadband Halo 3

BT Anytime Calls

TNT Sports/Discovery +

My Broadband Halo 3 needs to be renewed shortly but when I go to do this online through MyBT Broadband

when I get to the renewal screen there is no mention of my Anytime Calls or my TNT Sports

If I proceed with the Broadband renewal what happens to my Anytime Calls and my TNT Sports??

The final renewal screen just shows my Broadband Contract but there is no reference to my Anytime calls or my TNT Sports

Will I lose the Calls and Sport or are they automatically renewed as well?

I am absolutely baffled - Can you help?

Thank you

Regards and best wishes

Edward

[imjolly]

i would try phoning retentions and see what you can negotiate including your calls and sports 08007831401

[efelstead]

Thank you for your information
When I go online to My BT these days I am absolutely baffled
There never seems to be a simple,straight forward way of doing things
Just renewing a long standing contract is just as clear as mud and cancelling TNT Sports cannot be done at all online!!

[Jane2018]

That is why I try to change nothing ever even if I pay more and then there is less chance something will go wrong. It is however unfair that customers who don't shop around or renew to get deals and are just rolling on as I have been for years and years get worse prices.

[efelstead]

Hi Jane
Thanks for your reply.
From your comments can I assume you have justb allowed your contracts to roll on without changing anything?
Does this mean you have never actually renewed contracts?
If so for how long have you been just rolling?
Regards and best wishes
Edward

[HHGTTG]

I have done the same as Jane. I've always had contracts but knew that if I renewed on or before my expiry date on 15th March I'd have to upgrade from ADSL to FTTC/FTTP and DV both of which I don't want until I have to. I therefore ignored all BT sales bullying and told them I'd continue on a rolling monthly basis. I'm on it now and still have my 700 minutes call plan but I'm expecting to pay more but so what. 

[efelstead]

Thank you so much for your experiences with BT.
I am on FFTC and just recently LOST my Landline with 700mins because I was convinced by BT Emails etc that I HAD to accept DV!!
This meant I had to change my router and send back my existing one and then reset my TV,laptops,desktops and mobile phones!!
I feel such a fool now as I realise I DID NOT have to accept DV.
I now have DV Anytime calls which meant an increased charge
All of this started when BT bought EE and changes are still ongoing
How I wish I had just ignored those Emails etc
Thank you for message
Regards
Edward