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Message 11 of 16

Re: No Internet for almost a month. How to escalate an issue?

Hi @alan325e90 and thanks for confirming that.

Your best bet would be to contact the FTTP guys on 08005874787 (thanks @imjolly). This might be an ONT mismatch but if you can provide the serial number they'll be able to cross reference. Let us know how you get on.

Cheers

David

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Message 12 of 16

Re: No Internet for almost a month. How to escalate an issue?

I called FTTP and they have confirmed the ONT serial number is matched.

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Message 13 of 16

Re: No Internet for almost a month. How to escalate an issue?

Thanks for confirming that @alan325e90 .

Were they able to advise what the issue might be? Did they run any tests etc?

Cheers

David

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Message 14 of 16

Re: No Internet for almost a month. How to escalate an issue?

They said my line is still not activated. Need to pass to another team in BT to follow-up the activation which will take another 5 working days. But it is the third or fourth time I was told to wait 5 working days.

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Message 15 of 16

Re: No Internet for almost a month. How to escalate an issue?

Thanks for the reply @alan325e90 .

I'm sorry there's been continued delays with the order. I can try and find out what's happening if you like. Check your inbox for my message and drop me a reply with the details.

Cheers

David

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Message 16 of 16

Re: No Internet for almost a month. How to escalate an issue?

@DavidM  Thank you so much for your help.

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