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Message 1 of 5

No accounts associated with BT ID?

Hi, 
I have just joined BT. Both before going live, when trying to track my order, and after going live now, my account online says it's not linked to a BT Account. It gives me the option to do so, which I have attempted multiple times. It keeps saying within 5 minutes it will link the two together, but it never does. 

Am I missing something really obvious here, or is there actually some kind of glitch on my account?

Any pointers would be appreciated, as I am conscious that I am going to get my first bill soon (I Picked manual quarterly billing, so no direct debit set up) - And I need to be able to log in to see the amount and pay it on time, hence me starting to get a little worried now. 

Thanks!

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Message 2 of 5

Re: No accounts associated with BT ID?

Hi @Koda and welcome to our community.

Sorry you're having problems setting up your account. I can help you with this. Check your inbox for a message from me and and drop me over a reply with the details.

Cheers

David

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Message 3 of 5

Re: No accounts associated with BT ID?

I am having this exact same issue, are you able to help please? @DavidM 

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Message 4 of 5

Re: No accounts associated with BT ID?

@Ianh666 I've sent you a private message so you can get in touch and we'll be happy to help.

Thanks
Neil

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Message 5 of 5

Re: No accounts associated with BT ID?

I have the same, since updating my ID to a new email address it works once and then says "no account exists for ID", then i try to register it says it already exists and logs me in but if I close the app it then says  "no account exists for ID".

I can log in from lap top fine but I can no longer use the app which is frustrating........very BT though!

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