Hi.
I have had BT many years, and always carried the service on into different homes, with the same account number.
on 1/4/2023 BT activated a new credit report on my credit file. I got the alert from the credit company asking if it was me and to dispute it if not. When i checked the details, its me and an address i lived at in 2014 with a different account number and showing as all previous payments to April as unclassified and April as paid! I have not paid this, as our BT bill for our actual account leaves from my wife bank not mine.
I ended up complaining and BT have not been helpful I've spent hours on live chat, and eventually had to call, as they can see the account but wont give me access as i don't have full account number or access to the email or number, so i cannot pass security. They asked me what the last bill amount was as a security question, but i didnt know.
anyway, i ended up going way waaay bank on my online banking and found the last payment i made on this in 2016 for £1.60. After a quick search it seems its for email. I have not been able to access my btinternet email for years, as BT discontinued them - but i do remember someone was suppose to help me port it over to yahoo, but they never called back.
So i called BT with this information and they said they can see the account, theres no owed assets, no orders, no ones been in the account for years, so they have deleted it and i hope it will now leave my credit file.
but no one, can tell me why BT have suddenly started reporting this to the credit agencies again, and listed April 23’ as paid as A) no ones paid it and B) i never knew anything about this separate account as when we left that property we just moved the service to our new property.
would anyone have any ideas why BT have done this, not one person at BT knows why? And i have no idea who on earth would know. I wonder if some changes have been made to premium email charges or something and its triggered a false report. Im not thrilled about it.
thanks in advance to anyone that could shed some light for me
