Phone bill.

[William1957]

When phoning BT to negotiate a new contract and digital voice, I was put on hold for sometimes 20 minutes at a time. I thought it was a free phone from my BT landline to them but it cost me£12 which I thought was disgusting. Thanks BT from a disgruntled pensioner .

[jac_95]

Hi William1957,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

Got some questions or want to learn more about BT’s Digital Voice rollout? BT are running localised events as part of the regional rollout of Digital Voice - Click here to view the Digital Voice events

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

[Keith_Beddoe]

If you are on PAYG, then its not free. Try 0800 800 150, which is free.

[gg30340 · Accepted solution]

If you used the BT 0330.1234.150 number this is chargeable unless you have a calling package which gives you "free" calls that include 03 numbers.

See links

 https://www.ofcom.org.uk/phones-and-broadband/phone-numbers/what-are-03-numbers

https://www.bt.com/content/dam/bt/storefront/pdfs/BT_PhoneTariff_Residential.pdf