Based on my experience, that might be a good idea.
The negotiations seem easy, the implementation seems impossible.
John
@VTTBwrote:
I agree. It is a bit of a minefield. I'm now wondering if I should wait until after the price hike on my existing arrangements and then try negotiating a deal!
Or you could ring before the price rises come into effect and ask them to confirm by email that they won't apply to you ?
Sorry, jpshaywood! 😕
I think my problems are finally sorted.
I phoned the Options Team and found someone who was willing to thoroughly investigate the issues.
I've now renewed in line with the original deal.
The man I spoke to even gave me his email address in case of problems.
Real customer service eventually !
Only took 4 and a half hours
John