Blocked Duct

[Kssquared1]

I called them when I got the text and all they said was that was the date but OpenReach would always try to do it earlier if possible. 

I am a bit concerned as it was meant to be in the next 10 days and now it’s pushed out so far. 

[Keith_Beddoe]

It looks like Openreach`s priority has changed.

https://www.theregister.com/AMP/2022/11/23/openreach_fiber_expansion/

[Kssquared1]

Thanks for the link but I don't believe that is the issue.  Fibre is in the manhole inside the complex about 5m away from my front door.  They tried to pull the cable through the duct to where my phone line is on the side of my unit but they couldn't thread through the rods hence the request for the dig team to repair the duct.

[iniltous]

The potential problem with addresses where the service cannot be provided from the public footpath ( and any issues with these properties would be either in a public area that OR have ‘code powers’ to excavate or in the applicant for service own property , so obviously if they want service they will agree to their garden or whatever being excavated) , if the ownership of the area the existing duct/cable passes through to get to your address, is unclear as it often is with MDU’s ( multi dwelling units ) they were avoided ( not offered service) because of these service potential issues, so if the area isn’t owned by you , OR should be establishing ownership and asking permission from whoever does ‘own’ it  , a person or a company, unfortunately quite often these entities don’t allow any ‘work’ or ask for  ridiculous  amounts of ££’s to agree

[Kssquared1]

The blockage is luckily on the land belonging to this unit and permission already given in writing so that’s good news. I’m hoping there is a way to get the job “moved up the list” now that it has been delayed by more than 2 months !

[DanielS]

Good morning @Kssquared1,

I wanted to drop you a line and let you know that I have sent another chaser email this morning to Openreach.

I've explained everything again, showing the permission given, so I would expect that they will reply back to me on Monday or Tuesday at the latest. As soon as I get anything back, I'll get in touch with you directly.

Thanks
DanielS

[Kssquared1]

Thanks Dan, much appreciated 

[Kssquared1]

Hi Dan,

Any news ?

Cheers

Kevin

[DavidM]

Hi @Kssquared1 and thanks for the post.

I'm expecting an update this morning. Once I have it I'll drop you a message.

Cheers

David

[DavidM · Accepted solution]

Just a quick update for the benefit of the community.

@Kssquared1 is now connected and I've made sure the cashback has been honoured. Thanks for your patience with this Kevin. It's really appreciated.

Cheers

David