Quidco cashback

[gill789]

I placed an order for broadband via quidco to take advantage of the cashback.  the cashback tracked but then was refused because I had apparently cancelled the order.  in fact, i never cancelled it.  BT cancelled the order for me and reissued it without me asking.  I have raised a claim with quidco and it has been rejected.  is this just a way for BT to get round paying cashback?  

[DanielS]

Hi @gill789,

Thanks for reaching out to us. I am sorry for the problems with the order.

We'll need to get in touch with our rewards team and explain your situation directly. I'm sending you a private message with some info that I will need.

Thank you
DanielS