Account Holder Bereavement

[Keith_Beddoe]

@FMCR 

Did you reply to @DavidM ?

[FMCR]

Thank you so much for your concern.  I am still not through this. BT continue to send me bills and harass me. I have been getting emails,  text demands and postal bills. All after being assured that I WON'T be billed.  I am really struggling and the stress is awful. I appreciate your concern,  thank you so much. 

[NeilO · Accepted solution]

@FMCR I'm so sorry for any distress caused, please don't worry. We'll be in touch with you today.

Neil 

[stuart2087]

that's awful , and yet they'd marked you as " solved " two months ago.
we had the same problems , lots of people being really sorry but nobody actually doing anything about it . they're quick enough to sort things when you open an account . Hope you get some action on this .take care

[Keith_Beddoe]

@stuart2087 

This was resolved on the 5th April 2024.

[stuart2087]

but was already marked as "solved" when i posted on the 4th april?and clearly wasn't .

[Keith_Beddoe]

@stuart2087 

See https://community.bt.com/t5/Bills-Packages/Re-Account-Holder-Bereavement/m-p/2360189#M167165