<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
Thank you so much for your concern. I am still not through this. BT continue to send me bills and harass me. I have been getting emails, text demands and postal bills. All after being assured that I WON'T be billed. I am really struggling and the stress is awful. I appreciate your concern, thank you so much.
that's awful , and yet they'd marked you as " solved " two months ago. we had the same problems , lots of people being really sorry but nobody actually doing anything about it . they're quick enough to sort things when you open an account . Hope you get some action on this .take care
