Full Fibre Upgrade

[carwynf1]

Hi @DanielS 

Can you please give me a quick call ASAP please? I am available till 1pm 🙂

Thanks,

Carwyn

[DanielS]

Hi again @carwynf1,

I have read over your private messages.

Your account is fine at the moment. Until the order for LRS completes, you will get email updates.

As soon as our group customer billing team gets back to me, I will update you and let you know what is happening.

If I hear anything back tomorrow evening, I'll give you a call.

Thanks
DanielS

[DanielS · Accepted solution]

Hey @carwynf1,

Thanks for taking the time to speak with me today.

I'm very happy that I have been able to get your account fully sorted for you.

As you know, it took a long time and we had many problems to overcome.

If you ever need help, please, feel free to come through to us here.

Take care and have a great day.

Thank you
DanielS

[carwynf1]

Good Morning @DanielS!

I have sent you a private message and need your help with an issue! Can you please help urgently?

Thanks,

Carwyn

[DavidM]

Thanks for the post @carwynf1 .

I hope everything is ok. @DanielS is out of the office today. I'll make sure he knows you've messaged.

Cheers

David

[carwynf1]

Thanks @DavidM 

Would you be able to help me please? @DanielS  Helped me previously and he knows the history.

Thanks,

Carwyn

[DavidM]

Sure thing @carwynf1 . I'll check this and will message you shortly.

Cheers

David

[carwynf1]

Hi @DanielS 

Not sure if you are back in the office yet, any chance for a catch up?

Thanks.

Carwyn

[DanielS]

Good morning @carwynf1,

I hope you have been doing well.

@DavidM has picked this up for you already and is going to contact you later this afternoon when he's in office.

I'll let him know that you were in touch.

Thank you

DanielS