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Message 41 of 49

Re: Full Fibre Upgrade

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Hi @DanielS 

Can you please give me a quick call ASAP please? I am available till 1pm 🙂

Thanks,

Carwyn

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Message 42 of 49

Re: Full Fibre Upgrade

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Hi again @carwynf1,

I have read over your private messages.

Your account is fine at the moment. Until the order for LRS completes, you will get email updates.

As soon as our group customer billing team gets back to me, I will update you and let you know what is happening.

If I hear anything back tomorrow evening, I'll give you a call.

Thanks
DanielS

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Message 43 of 49

Re: Full Fibre Upgrade

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Hey @carwynf1,

Thanks for taking the time to speak with me today.

I'm very happy that I have been able to get your account fully sorted for you.

As you know, it took a long time and we had many problems to overcome.

If you ever need help, please, feel free to come through to us here.

Take care and have a great day.

Thank you
DanielS

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Message 44 of 49

Re: Full Fibre Upgrade

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Good Morning @DanielS!

I have sent you a private message and need your help with an issue! Can you please help urgently?

Thanks,

Carwyn

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Message 45 of 49

Re: Full Fibre Upgrade

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Thanks for the post @carwynf1 .

I hope everything is ok. @DanielS is out of the office today. I'll make sure he knows you've messaged.

Cheers

David

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Message 46 of 49

Re: Full Fibre Upgrade

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Thanks @DavidM 

Would you be able to help me please? @DanielS  Helped me previously and he knows the history.

Thanks,

Carwyn

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Message 47 of 49

Re: Full Fibre Upgrade

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Sure thing @carwynf1 . I'll check this and will message you shortly.

Cheers

David

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Message 48 of 49

Re: Full Fibre Upgrade

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Hi @DanielS 

Not sure if you are back in the office yet, any chance for a catch up?

Thanks.

Carwyn

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Message 49 of 49

Re: Full Fibre Upgrade

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Good morning @carwynf1,

I hope you have been doing well.

@DavidM has picked this up for you already and is going to contact you later this afternoon when he's in office.

I'll let him know that you were in touch.

Thank you

DanielS