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Message 1 of 9

Re: My BT Content Partner Section is missing

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I am also having this issue , please can support message me so I can also redeem my xbox pass please.

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Message 2 of 9

Re: My BT Content Partner Section is missing

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Hi @DUBsnacks and welcome to our community.

Thanks for posting about your Xbox reward. When you log in to your BTiD are there more than one accounts listed? 

Cheers

David

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Message 3 of 9

Re: My BT Content Partner Section is missing

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No there is only one I see
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Message 4 of 9

Re: My BT Content Partner Section is missing

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Thanks for checking that @DUBsnacks 

I can get this looked into for you. Please check your inbox for my messag and drop me over the details.

Cheers

David

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Message 5 of 9

Re: My BT Content Partner Section is missing

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I replied a while ago, have you received?

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Message 6 of 9

Re: My BT Content Partner Section is missing

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Hi @DUBsnacks ,

We have your details. We deal with cases in turn and are very busy at present but we will get to you.

Cheers

David

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Message 7 of 9

Re: My BT Content Partner Section is missing

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Thank you for your help, may I have an ETA on when I will get a response as I've been waiting over 24hours now.
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Message 8 of 9

Re: My BT Content Partner Section is missing

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Hi @DUBsnacks, sorry we've not been in touch yet. We are quite busy at the moment so it can take a few days for us to get to you. 
I've checked and can see your details are in our queue and we'll be in touch as soon as you reach the top of the queue. 

Cheers

John

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Message 9 of 9

Re: My BT Content Partner Section is missing

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Thank you for taking the time to chat with me again this morning @DUBsnacks

I am really pleased you've been able to redeem your Xbox Game Pass subscription now.  I'll close this off from here as agreed but if you need help in future feel free to come back on here as you're more than welcome 😊

All the best,

Robbie

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