My father-in-law has entered a care home and we need to minimise his bills

[Cope908]

Hi. Have online lpoa for parents in law. Both have moved into care home due to dementia and ill health and require to change existing service to remove TV sport packages and broadband. Maybe even close line.   However. Don't have access to their email account so not clear what they actually paying for but do have account ref. Etc.  Can someone please provide me with steps to take as the service is costing a small fortune every month and these guys need every penny.....cheers. ian

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[DavidM]

Hi @Cope908 and welcome.

Thanks for posting. I'm sorry your parents in law are unwell. I can help with the account. Please check your inbox for my message and drop me over the details.

Cheers

David

[Cope908]

Thanks David. Will do as requested...ian

[JohnC2 · Accepted solution]

Hi @Cope908, thanks for your update via PM earlier today to confirm that you had emailed the POA team on Saturday morning and they were in touch and resolved all on Saturday afternoon.

Cheers

John