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Message 1 of 4

Re: delete account from My BT

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Hi David,

Could you, please, do the same for me?

I have 2 old accounts and it seems bt.com has a bug, where an online order (upgrade) assumes the first account in lexicographical order, which is almost always not the last one. Long story short I cannot upgrade online, once I move to checkout it renders “BT ID is not recognised”. 

Alex

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Message 2 of 4

Re: delete account from My BT

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Hi @sampai and welcome to our community.

Thanks for posting. I can get the old accounts removed for you. Check your inbox for my message and drop me over a reply with the details.

Cheers

David

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Message 3 of 4

Re: delete account from My BT

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Hi @sampai, thanks for taking the time to speak with me yesterday. I can see you've set up the BTID again now and that the old accounts are no longer linked to your BTID.

Cheers

John

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Message 4 of 4

Re: delete account from My BT

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Hi John,

All good, many thanks!

Alex