delete account from My BT

[sampai]

Hi David,

Could you, please, do the same for me?

I have 2 old accounts and it seems bt.com has a bug, where an online order (upgrade) assumes the first account in lexicographical order, which is almost always not the last one. Long story short I cannot upgrade online, once I move to checkout it renders “BT ID is not recognised”. 

Alex

[DavidM]

Hi @sampai and welcome to our community.

Thanks for posting. I can get the old accounts removed for you. Check your inbox for my message and drop me over a reply with the details.

Cheers

David

[JohnC2 · Accepted solution]

Hi @sampai, thanks for taking the time to speak with me yesterday. I can see you've set up the BTID again now and that the old accounts are no longer linked to your BTID.

Cheers

John

[sampai]

Hi John,

All good, many thanks!

Alex

[RetiredOldDad]

I have an active account and an inactive account attached to my BT ID. 

On login the system defaults to the inactive one so an account details cannot be found error is shown, and try back later.

I'm not thrown out of My BT so moving to Your Details or Your Account I can see the active account number and billing but nothing else. Attempting to see Your Products or Your Halo defaults again to the inactive account / no details error

I can't upgrade, change Halo or migrate to EE

Over last month mutiple prolonged webchats with advisors, two recent more helpful ones via phone, often involving deleting or renaming BTID then setting up a new one with a new email, then original email then wait 24 hours all with no joy, inactive account is still there causing problems

As account holder for both can I not delete the one I dont want ?

[imjolly]

@RetiredOldDad 

try contacting billing using message now and they should help

https://www.bt.com/help/contact-bt/account-and-billing/broadband