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Tarikul91
Beginner

‎11-09-2023 20h57 - edited ‎11-09-2023 21h00

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Message 1 of 4

Remove Old BT accounts

Hi I have 2 old accounts in my BT account as per below, can I get these removed. As a as a result of this, I am unable to sign up to TNT sports, a.k.a. discovery plus as it keeps selecting one of these two inactive accounts, whereas I want it to select my active account.

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3 REPLIES 3
gg30340
Distinguished Sage
Distinguished Sage

on ‎11-09-2023 20h59

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Message 2 of 4

Re: Remove Old BT accounts

Please remove the account numbers from your post as it is against forum rules.

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Tarikul91
Beginner

on ‎11-09-2023 21h00

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Message 3 of 4

Re: Remove Old BT accounts

Updated thanks

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NeilO
Moderator-Retired

on ‎12-09-2023 8h26

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Message 4 of 4

Re: Remove Old BT accounts

Hi @Tarikul91 Welcome to the community and thanks for posting, I'm sorry you're experiencing problems signing up for the Discover+ app. We normally fix these by deleting the BT ID which enables you to re-create it with only your active account number. I'll send you a private message so you can contact the moderation team with your details.

Thanks

Neil

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