Remove old account from my bt

[Carrie234]

I have an old account from years ago showing when I log into My BT. This account appears to be my default account and I can only see my bills info for my live account and don’t have most of the options for that one. I really need the old account removed so I can use my live account properly. I’ve called about it in the past, but they don’t seem to be able to remove it. Please help.

[RobbieMac]

Good morning @Carrie234

Thank you for your post and welcome to the BT Community!

I am sorry for the older account showing on your BTID profile when you log in.  I see you've mentioned it defaults to the older one which I can understand is a tad annoying!

We are very busy at the moment and it would take us a few days to get round to your case.  I know you've called before.  Could you try our guides in the helpdesk again on 0330 1234 150 please?  I'm suggesting this as you should get the account removed sooner than having to wait for us.

Drop a post back and let me know how you get on.  If you have any issues whatsoever, we'll guide you on how to come through to us.

Thanks,

Robbie

[Carrie234 · Accepted solution]

Hi Robbie

Finally managed to get the old account removed this time.

Thanks

[PaddyB]

Hi @Carrie234,

Thank you for posting back to update the thread.

Thanks,

Paddy