Replacement kit return bag and address

[LottieMum]

Hello. I wonder if someone can advise how to get a replacement BT Returns bag please.   Or an address to return my kit to and I will package up myself and send. 

Thank you.

Lesley

[Phil254]

If you visit How to return and recycle your BT equipment for free | BT Help there is as link on there to request a returns kit.

[LottieMum]

Many thanks for your reply Phil.    

I have tried this - I can still log into my BT - but cannot find a link to 'Return your BT kit'  anywhere.  I'm an ex customer and wonder if this is why.

Lesley

[RobbieMac]

Hi @LottieMum

Welcome to the BT Community and thank you for your posts!

I am sorry for the problems you're having getting hold of a returns kit.  I understand you've used the link posted previously and you're still no further forward.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[RobbieMac · Accepted solution]

Hi @LottieMum

Thank you for sending over your details and for taking the time to chat with me this afternoon.

That's the returns kit ordered for you now and you'll receive it in the next 7 days.  I'll close things off from here as agreed but if you need help in future feel free to come back on again 😊

Thanks,

Robbie

[LottieMum]

That's marvelous.

Many thanks!

Lesley

[RobbieMac]

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@LottieMum wrote:

That's marvelous.

Many thanks!

Lesley

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You're welcome Lesley 🙂

All the best.

Robbie