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Message 1 of 2

Return of kit

Hello,

I cancelled my TV package in November and returned the equipment a day or two after I received the returns bag, at a post office.

I have been charged £140 for apparently not returning the kit and customer service  are refusing the help without the tracking number. I post a lot of items every week so I unfortunately do not have the proof of postage receipt anymore. I was told to see if the post office can get the tracking number but expectedly, they don’t have that information.

 

I’m at a loss of what to do here because I posted the item as requested and I understand I should’ve probably made note of the tracking number but it’s been multiple months so I just simply don’t have it. 

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Message 2 of 2

Re: Return of kit

Hi any update?

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