Returned Kit Missing

[DeanThomson91]

I had to return some kit as I had to open a new account so they sent everything new.

I sent all my kit together and kept the receipts. My kit has been received but they're saying I was missing an item, the Hybrid Connect hub. Is there anyone I can speak to who can check the exact kit that was in the returns bag when it was received, as I don't fancy being billed £63 for a possible oversight by someone scanning the kit in.

[RobbieMac]

Hi @DeanThomson91

Thanks for your post and welcome back!

I am sorry you are being chased for the Hybrid Connect when you've already sent this item back.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[DanielS · Accepted solution]

Hi @DeanThomson91,

Thanks for taking the time to speak with me this afternoon.

I am sorry that the Hybrid Connect hadn't updated on our systems yet. I have marked it as returned for you and I can safely say that we have received everything else too. I also checked the order where you cancelled the service and stopped any further automatic scheduled contacts off the back of it.

Take care and feel free to drop us a line any time.

Thanks
DanielS