Returning equipment

[rizla13]

I cancelled my contract with bt. They sent a returns bag to send equipment back which i have. It’s been 3 weeks and i keep getting text messages that they haven’t received it and will charge me. 
can someone please help sort this out please. I have the Royal Mail tracking receipt 

thanks

[PaddyB · Accepted solution]

Hi @rizla13,

Thank you for sending in your details. I'm sorry if you're still getting notifications from BT asking you to return your equipment. If you send me your details, I'll be able to get this marked as returned.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy